Hi Karen,

Thank you for submitting your query.

Using a Stock Adjustment you will be able to send a warranty item to your customer without affecting your overall margin, to do this:

• Navigate to Inventory > Transactions > Stock Adjustments
• Click on the green ‘Add Adjustment’ button (found on the top right-hand corner of your page)
• Input the product that you wish to remove for the warranty
• Enter the quantity (- negative value as you are removing items)
• The value field will populate automatically
• Using the ‘comments’ text-box you can enter that this adjustment is for a warranty (as a reference you can also input a Sales Order number)
• Add you your product line using the green ‘Add’ button
• Once you have added all your warranty items to the Stock adjustment click on the green ‘Complete’ button

For more information on Stock Adjustments click here.

I hope this information was helpful, should you have any further queries please do not hesitate to contact us.

Kind Regards,

Ayub