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Shopify and Vend/Lightspeed Orders aren't Automatically importing into Unleashed

We have been made aware of an issue where Shopify and Vend/Lightspeed orders made from Saturday 21st of October have failed to import to Unleashed. This appears to be an ongoing issue and as such, it has been escalated to our developer team. 
 
At this moment in time, we're not currently sure of the cause of this issue, however, please rest assured we're doing everything in our power to confirm the source of the issue.
 
In the meantime, you are able to attempt to manually import these orders periodically via eCommerce Hub > Shopify Select your store > Configure Manage your Data > Import Missing Orders:

Should there be any errors with importing these orders, you are able to navigate to eCommerce Hub > Shopify Connection Log Filter logs by ERROR to confirm the issue.
 
You can follow a similar process for Vend also via Integrations Integration Store > Vend Manage your Data Import invoices from Vend to Unleashed:



Should there be any errors with importing these orders, you are able to navigate to Integrations > Integration Store > Vend > Connection Log Filter logs by ERROR to confirm the issue.
 
Thank you very much for your patience and understanding while we work to resolve this issue. 

Should you have further issues, please navigate to the top right of this page while logged in and click 'New Case', and a member of our Support Team will be in touch. 

Gabby Completed

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Thank you very much for your patience with this issue. 

This message is to confirm this issue has been RESOLVED, and we can confirm that automatic imports for Shopify and Vend/Lightspeed are now successfully importing into Unleashed. 

If you are still missing any orders from October 21st 2023 til today, please use the above methods listed in the post to get this imported into Unleashed. 

Many thanks for your patience while this was resolved, and I do apologise for any inconvenience caused by this issue. 

Gabby
Unleashed Customer Experience

Gabby
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