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Some customers not getting emailed sales invoice

This has been an ongoing issue but have other users been sending invoices out but the customers not receiving the email.  Unleashed shows that the email sent but the customer does not receive.  Our solution is to either print a hard copy, scan and send or send a copy to ourselves and then forward it to the customer.  Has anyone got another solution

Michael Cardona

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Hello Michael,

I'm sorry to hear you are experiencing these issues.

I would recommend checking with your customers that they are allowing emails from 'noreply@unleashedsoftware.com' to their email provider.

If you are in need of further assistance, please raise a support ticket.

Thanks, Emily

Emily Watkins
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We are having the same issue and I have contacted unleashed and they have been no help at all. Our logs show the emails have gone through but customers have not received them. It started for us in April

Sean Khalesi 1 vote
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We have the same issue. Unleashed are failing to respond. I’m going to start a blog and hit social media about the lack of support

Craig Tissen 1 vote
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Heya Craig, yes they have been having this issue for a while!! I managed to get the same old feedback from them it’s our customers inboxes!! They are really failing to understand how big the problem is! I’m happy to jump on with you and slam these guys we pay well over 800 a month and they are failing!

Sean Khalesi 0 votes
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Are there any plans to implement DMARC/DKIM/SPF solutions so that we can have a "branded" email that is from our company and not have to rely on our customers trying to add "noreply@unleashedsoftware.com"?  I have a feeling that this is part of the problem.

Google is planning on limiting emails from higher volume email providers that don't have DKIM records setup starting in February 2024. I'm guessing packlink.com (an Auctane company that Unleashed uses that was purchased at the end of 2021) might hit these limits. Since this issue started in April for Sean, I wonder if Unleashed shifted and started using packlink.com at that point.

Here's my DMARC report re: PackLink.com

packlink.com

Total

SPF Aligned

DKIM Aligned

149.72.206.49

39

0%

0%

149.72.207.86

37

0%

0%

 

Robert Thompson 0 votes
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