When a Shopify Order has failed to import to Unleashed an error will be logged in the Shopify integration's Connection Log. Once any noted errors have been resolved manually re-attempt importing the order via the integration's Manage Your Data tab using the steps below. 

For more details on resolving import errors with Shopify, see Shopify Connection Log & Common Errors.

Import missing Shopify orders

1. From Unleashed's main menu, go to eCommerce Hub, Shopify and for the appropriate store, select Configure. 
   
   
2. Navigate to the Manage your Data tab and scroll down to the Import Missing Orders option. 
   
   
3. Either use the date range fields available and select Find to populate the missing order, based on it's order date, in the field below or manually enter the missing order's Shopify order number in the field provided. 
   
   
4. Select Import. 
   
   
5. The integration will attempt to import the Shopify orders mentioned. Go to the Connection Log to confirm the import's success or review any further errors. 
   

Tip: A maximum of 50 missing Shopify orders can attempt to be imported at any one time. If more than 50 missing orders need to re-attempt import, we recommend waiting 15 minutes between each group of 50 that are imported.