Search our Help.

How to import missing orders from Shopify

Follow

Summary:

 To import all missing orders from Shopify.

 

Steps:

1. Navigate to eCommerce Hub>Shopify

mceclip0.png

 

2. On your Shopify Store, click Configure

mceclip1.png

 

3. Select the Manage Your Data tab

mceclip2.png

 

4. Scroll down to Import Missing Orders

mceclip3.png

 

5. Input the date range of your missing orders and then click Find

mceclip4.png

This will then display all the orders (with the relevant status in Shopify) that are missing from Unleashed (for the selected dates).

 

6. Click Import to import any missing orders

mceclip5.png

 

Additional Information:

To check if your orders have imported you can always follow the above steps, refresh your page then attempt to Find the orders in this date range again via Import Missing Orders.

OR

Navigate back to Shopify and go to the Connection Log tab. Here you will be able to see all the Shopify updates.

mceclip0.png

You can also filter by Log Level ERROR to find any failed imports and their error codes:

mceclip1.png

 

For more on error codes, please see Shopify e-commerce errors troubleshooting & best practices.

Was this article helpful?
0 out of 1 found this helpful