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How to update Customer Pricing in bulk

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To update multiple products at once that have customer specific pricing use the Import Customer Pricing template. Export your current Customer Pricing into a pre-populated CSV template and adjust the values as appropriate to efficiently update them for future sales. 

To update existing customer pricing you must delete all existing customer prices and replace it.

Tip: Export all current Customer Pricing and save this as a back-up CSV. Once all Customer Pricing is deleted in Unleashed it cannot be restored, the back-up copy will allow you to re-import the original Customer Pricing.

Points to note

Existing Customer Pricing will update using the Customer Pricing template if all the following conditions are true:

  • The CSV row specifies the CustomerCode and ProductCode.

  • The CSV row does not specify any of Product Group, MinimumQuantity, ValidFrom, and ValidTo.

NOTE: The Import Customer Pricing process can take, on average, 75 minutes per 10,000 rows in the CSV template. 

Update Customer Pricing in bulk

  1. From Unleashed's main menu, go to Customers and select Import/Export.

  2. In the top right corner, select the Export dropdown menu and select Customer Pricing.
    Tip: Save a copy of the original export as a back-up.

  3. Update the CSV file downloaded, see Import Customer Pricing field definitions.

  4. Save the updated export in CSV format.

  5. Return to the Import/Export Customer page, select the Customer Pricing tab and click on the red Delete All Customer Prices button.
    WARNING: The Delete All Product Prices button will remove all Customer Pricing set for all products in Unleashed and cannot be reversed. Ensure that you have exported the existing Customer Pricing as a back-up copy before deleting all customer pricing.


  6. Import the updated CSV file via the upload tile.
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