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How to raise a query in the Support Portal

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If you’re logged into your Unleashed account you can head to the ? icon in the top right of your page and select Submit a Request:

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From here, you’ll be re-directed to the Support Portal which uses a separate login to that of your Unleashed account.

Alternatively, you can use the link https://support.unleashedsoftware.com/hc/en-us to go directly to the Support Portal.

We’d recommend Signing In to your Support first through Sign In:

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If you don’t have a login already for the Support Portal you can create one through “Sign Up”, this will send you a verification email to active your Support Portal access:

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Once activated you can then login to the Support Portal to review existing queries or create a New Case to submit a new query through:
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In the New Case, you can advise the query subject, your Unleashed account’s name, and a description of the query or issue you’re referring to. You can also attach supporting documents such as screenshots to further clarify your query:

 

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Once submitted the Customer Experience team will then be in touch to help answer your query.

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