How to raise a case in the Support PortalFollow
If you’re logged into your Unleashed account you can head to the "?" icon in the top right of your page and select "Submit a Request" as seen below:
From here, you’ll be re-directed to the Support Portal which uses a separate login to that of your Unleashed account.
Alternatively, you can use the link https://support.unleashedsoftware.com/hc/en-us to go directly to the Support Portal.
We’d recommend Signing In to your Support first through Sign In:
In the New Case, you can advise the query subject, your Unleashed account’s name, and a description of the query or issue you’re referring to. You can also attach supporting documents such as screenshots to further clarify your query:
Once submitted the Customer Experience team will then be in touch to help answer your query.