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Xero End of Year

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Xero Integration EOY FAQs 

Page One - General

1.Stock variance & Reconciliation 

2.Account types – Account setup 

3.Journals and associated accounts 

4. Journal Dates 

5.Useful reports 

 Page Two - Xero Errors 

-Archived/Merged Contacts 

-Account name doesn’t match account number in Xero 

-Tax type not matching account type 

-Locked dates 

Please note any useful information about Xero integration can be found on our support pages here.

Page One

  1. SOH Value discrepancy reasons

Some of the common reasons why you may experience stock value discrepancy between Unleashed and Xero are: 

  • The systems did not match at the initial setup (variance from the beginning of the integration set up) - Check the opening balances in Xero and in Unleashed. More about what you need to know before integrating Xero with Unleashed please click here.

  • Transactions were manually deleted in Xero - Check the 'export data' tab for a full total variance. 

  • Journals toggles switched OFF under the Xero Configuration settings - if you have disabled specific journals to be exported to Xero then this could have contributed to the discrepancy.
  • Manual journal entries added to Xero - Check for manual journals not coming from Unleashed. 

  • Journals that have not been approved in Xero - Check 'drafts' in Xero and approve.

  • Journals have not been sent across to Xero - Check the 'Export data' tab, run a reconciliation to find missing transactions* (to find more about the Reconciliation process please scroll down*)

  • Dates have been changed on the 'Dispatched date' (Shipments) and/or the 'Supplier invoice date' (Purchase order). - Check journal dates and compare to Unleashed and find last time the Stock on hand matched. 

If you have checked and tried all the above and the stock value is still showing discrepancies, our recommendation is to ‘draw a line’ and create a stock count in Unleashed and a manual journal entry in Xero to match the Stock on Hand between systems; you can then start fresh again from that point in time and any newly raised and completed transactions in Unleashed will then be sent to Xero.  

Reconciliation 

For any variances and stock value discrepancy, we would recommend you make sure when the Stock value in Xero and Unleashed matched last and work forward reconciling both systems.

The Reconciliation between the two systems is the most important tool to:

1.  See if all your transactions have exported to Xero.

2. To pick up any variances between the two systems.If a variance is then picked up, you can look at the Transaction in Unleashed and in Xero to see where the change happened and address it right then, so that the variances don't keep building up. Our recommendation to find these variances would be to reconcile each Month starting as far back as you need, this will help drill down by transaction the variances that you are seeing:

1. Navigate to Integration > Integration Store > Click on the Xero tile

2. Select the 'Export Xero Data' tab

3. Adjust the Date Range (please note you can only do 1 month at a time)

4. Click 'Reconcile Transactions'

5. Start with all the 'Sales Invoices' then move on through the other tabs, including all journals

6. Once the Reconciliation is complete, you will be given a comparison between Unleashed and Xero and you can review the 'Variance' column. This will allow you to check these transactions and see if they have been manually adjusted or investigate why they do not match.

7. If a transaction for a specific period has failed, there will be a Total Variance and variance count. If you see this you can then identify which transactions haven't exported by looking at the Xero total column, this will be 0, and the Variance column which will be the transaction amount and the Export status column will be blank. You can then manually export the transaction by clicking the blue export button.

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8. If all the transactions have exported but you still have a Total variance and Variance count this will be because the transaction was amended in Xero after it was exported; you will be able to identify these transactions as the Xero total column will not match the Total column and the variance column will total the difference between the two. You can directly navigate to the transaction in Xero by clicking the blue Xero link

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9. If there isn’t any variance left, the journals have exported but the Xero and Unleashed total still doesn't match, double check the journals are showing as ‘Exported’ under the Export column and the Xero hyperlink is displaying under the View column. If no Xero link is showing, this means you may still have the exported journals in your draft bill list or awaiting payment bills to pay in Xero. Once approved, the Xero and Unleashed in your Export Data tab totals will update accordingly.

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Repeat the above steps for any required month to make sure you haven’t missed any journals or variances.

10. Finally, help with the reconciliation process we have this new feature that would help with cross-examine your invoice journals quicker.

Xero Invoicing Feature

This feature on the Xero site enables a direct link from a Xero Sales Invoice to the corresponding Unleashed Sales Invoice.

To use this function:

  1. Click on the ‘Switch to new Invoicing’ at the bottom of this Sales Invoice: 

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  1. You can then see the “Go to Unleashed Software” hyperlink at the bottom of this new invoice

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2. You will then go straight back into the Unleashed Sales Invoice.

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Please note: Currently, this New Invoice link only appears on Xero’s Sales Invoices, but not for Credit Notes, Purchase orders or Stock Journals.

 

2.Account types – Char of Accounts setup 

As part of the initial integration set up, you are required to select the default accounts for the Chart of Accounts in the Configuration Settings of your Xero integration store.

The Chart Of Account must be set up within your Xero as the following account type in order to work with Unleashed:
Cost Of Goods Sold = Direct cost
Sales = Revenue
Stock On Hand = Current Asset

Sales Account: The Sales Account selection should be the primary sales account in your Xero Profit and Loss. All completed sales invoices, shipment journals, and Sales Credits in Unleashed will have the transaction lines coded to the Xero sales account
Cost of Goods Sold Account: The Cost of Goods Sold Account selection should be your cost of goods sold account in your Xero Profit and Loss. All shipment journals sent to Xero will be coded to the Cost of Goods Sold account and the Stock on Hand account.
Stock On Hand Account: The Stock On Hand Account selection should be your stock on hand account in your Xero Balance Sheet. All purchases and journals sent from Unleashed will be coded to this account.

Please note - Unleashed will interact with multiple Sales and Cost of Goods Sold accounts and one Stock on hand account in Xero.

There aren’t any specific Unleashed working practices regarding these, the selection of the accounts will be dictated by your business own requirements; we would also recommend consulting with your accountant.

After setting the default accounts in the Chart of Accounts, you can choose to override these on the product record and/or customer record level or directly on the transaction itself before completion. We follow an Account hierarchy which follows the below precedence: 

  1. Product sales account

  2. Customer sales account

  3. Default sales account (in the Xero’s Configuration settings)

Examples and exceptions:

- Sales order - if you have set up a sales account against your customer and you also have a sales code set up against the products added to that sales order, the sales account setup against the customer will be overridden by the one set up against your products.

- in the scenario where you select the 'Default sales account' against a product record but your customer record has a specific different sales account, the latter will override the default account and display on the journal when the sales order (invoice) has been completed.  

If you have any issues with selecting the wrong account on a completed transaction in Unleashed, you can manually change the account on the journal once this has exported to your Xero; however, it is important to keep the above hierarchy in mind when creating any processes as any changes to the account made in Xero won't retrospectively change what was selected in Unleashed originally. 

 

3. Journals and associated accounts 

Please find below a list of which accounts are affected in Xero depending on the transaction type in Unleashed.

Purchases - a purchase journal is sent over when a Purchase Order is receipted. If you add any extra costs to the receipted order before completing it, a re-cost journal is also sent over to Xero. No journals are sent across when you complete the Purchase order.

  • Stock movement journals --> Stock on hand account

  • Purchase costs --> Stock on hand account

  • Purchase order re-cost --> Stock on hand account

  • Supplier return journals --> Stock on hand account

 

Sales - of a sales order, we send an invoice journal to Xero when the invoice is completed in Unleashed and a stock movement journal (i.e. shipment journal) when a shipment has been dispatched.

And when completing a credit note, Unleashed will send a credit note journal for the value and a credit journal to account for the stock and value change over to Xero.

  • Stock movement journals --> Cost of goods sold account (increases) and Stock on hand account (decreases)

  • Sales "invoices" --> Sales account

  • Credit note --> Sales account

  • Credit journals --> Cost of goods sold account (decreases) and Stock on hand account (increases)

 

Assemblies/ Stock adjustments/Stock counts/Stock Revaluation - journals are sent over to Xero respectively when completing an assembly, stock count, stock adjustment or stock revaluation when costs have been adjusted.

For instance, Unleashed doesn’t send a journal for the total assembly costs to Xero when an assembly has been completed. The final cost of an assembly is computed from the average landed cost of the component products, cost of any never diminishing item and any supplier costs added to the assembly. 
So, If the completed assembly only has stocked component products, no journal is sent across to Xero; this is because there will be no overall change in the stock on hand value in your system. A journal will only be created if there are any extra costs associated to the assembly such as supplier costs or costs added as never diminishing products (e.g. labour, shipping fees, etc.).

  • Assembly costs (for supplier costs) --> Stock on hand account

  • Assembly journal (stock journal for never diminishing product e.g. labour) -->Cost of goods sold account to Stock on hand account

  • Stock adjustment journals --> Stock on hand account and Cost of goods sold account OR sales account (depending on what account has been selected on the stock adjustment transaction level)

  • Stock count journals -->

    -SOH value increases (positive variance): SOH increases and COGS decreases 

    -SOH value decreases (negative variance): SOH decreases and COGS increases 

  • Stock Revaluation -->

    -SOH value increases: SOH increases and COGS decreases 

    -SOH value decreases: SOH decreases and COGS increases 

4. Journals dates

We would strongly recommend you watch this video to have an overview of the dates displayed on the journals exported to Xero.

Please note - the assembly’s supplier costs journals which are sent across to Xero will be taking into consideration the cost date set on the Supplier costs tab. If you have any cost added to the assembly as a never diminishing product, the date showing on the journal for such costs will be in line with the Assembly date.

5. Useful reports

a. If you wish to know the current value of your stock in Unleashed, you can use the Stock on Hand Enquiry Report (Reports> Inventory) to compare the final stock value in your Xero account. The value in your Stock on Hand Enquiry should ideally match the value in your Current Asset account.

b. If you are looking for a COGS report, Unleashed doesn’t have a specific report however you can obtain the same information by using the Transaction Enquiry Report (Reports> Inventory) and filter by sales shipments. You can export this and then ‘multi-filter’ it to include the transaction types that affect the Cost of Sales account in Xero. The main transactions that affect these accounts are Sales Shipment, Credits, Stock Adjustments, Stock Take Adjustments, Assembly In/Out, and Disassembly In/Out

 

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Page Two

Common Xero Errors - what they mean and how to solve them

1. Archived Contacts 

‘The contact with the specified contact details has been archived. The contact must be un-archived before creating new invoices or credit notes.'

The error means the contact has been archived in Xero (not Unleashed). To restore a contact you've archived or merged in Xero:

  1. Navigate to the Contacts menu, and select All Contacts.

  2. Select Archived.

  3. Select the contact to open their details, then click Restore.

  4. Click Restore to confirm.

Once you have done this go back into Unleashed and try to export the transaction again. 

2. Contact Duplicates

‘The contact name ABCD is already assigned to another contact. The contact name must be unique across all active contacts’

This error message means that there is already another record using the same customer name and/or code in Xero, all customer records need to be unique. Therefore, you will need to make sure that there is only one customer record associated per one customer record in both systems. 
 
Also, if you had a Supplier record in Xero with the same name/code as your customer, then the system will get confused and unable to distinguish the records.  If you had a Supplier with the same name as a Customer and need to keep this in Xero, you may want to add a symbol like a ' . ', a number, or a Mr/Mrs in front of the existing contact.

3. Account Number / Account Name

‘The Account Number already exists. Please enter a different Account Number.’

This error generally relates to the account number itself and not the customer record. We will look for the customer code in Unleashed to see if the is an account number in Xero for the same name. Because an account already exists using that code in Xero the system cannot export the customer record. Although an account in Xero exists in this name there isn't a Customer Record that is also using the same code, it might be under a different customer name.

 Therefore, you will need to check if a Customer Record has already been set up in Xero using a different customer name, but attached to this account code in Xero. If it has, you can change the customer code in Unleashed by navigating to Customers>Change Codes.

If there is no associated Customer record for this Account in Xero, you would disable the 'Send customer code to Xero account number’ via Integration>integration store> Xero> Configuration tab >‘What exports to Xero?" and make sure that the option is unticked. Remember to click on Save configuration. Once disabled, you can then export the Customer record from the failed exports queue (and after that, you can enable this option if you need to). Once the customer record has been exported to Xero you can then link it to the account in Xero.

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4. Customers' Contact email addresses

‘The contact name is already assigned to another contact. The contact name must be unique across all active contacts.’

This error means that you may have a duplicate contact email address against a customer record that's already been used in a different customer account in Xero, so the integration's not able to successfully sync the exporting customers with this duplicate email address. You'll need to provide a unique email address per customer record in Unleashed and then this will allow you to export to Xero successfully.

5. Lock dates 

‘The document date cannot be before the end of year lock date, currently set at DD-MM-YYYY’

The lock date is something set within Xero, you would have to ask your accountant if you're able to unlock the date. More information can be found on the Xero Community page here.

However, Xero lock dates only prevent Paid or Awaiting Approval Status bills to be sent from Unleashed to Xero, while draft bills should still be able to be exported. For this reason, you can change the export status of your journals to draft in the Xero Integration’s Configuration Settings > What exports to Xero?> click on ‘Configure> select Draft and click on Save configuration

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If you can’t change the journals to draft for business reasons, unfortunately, we won't be able to do anything on our site (such as changing the date of the transaction), this needs to be done inside your accounting system. Alternatively, if you do not wish to export these transactions due to their dates you can click on the 'Delete' links within the failed export queue.

5. Tax type not matching account type 

"The TaxType code 'TAXNAME' cannot be used with account code 'ACCOUNTNUMBER'. * The TaxType code 'TAXNAME' cannot be used with account code 'ACCOUNTNUMBER'."

This error suggests the tax code is not matching with the correct account. We would recommend you manually re-sync your Xero taxes to match Unleashed's taxes via the Xero Integration store > Configuration settings> Setup your Xero taxes.

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Other errors and expected behaviours

  1. Validation errors/ Xero API errors

'Validation Error ‘Export of Supplier/Customer to Xero Contacts API failed - Details: A problem occurred when trying to send data to Xero. Value cannot be null. Parameter name: TransactionId’

This specific error message may appear if the Xero integration is trying to send over a supplier or customer record deleted within Unleashed, hence the null value.

This is a validation error that can simply be ignored/deleted so you can click on delete from the 'Manage your Queue 'screen. Normally this wouldn't happen, however, it can show as an error if you're having multiple browser tabs open at the same time, in particular the Xero integration page within Unleashed.

 

2. Duplicate Purchase journals in Xero

When you receipt a PO in Unleashed, a draft journal is sent over to Xero showing the PO number as well as the Supplier Reference on the same Reference tab as in this example.
If the Supplier reference is changed or updated in Xero when the purchase order is still in a receipting status in Unleashed, the whole content of the Reference tab will change - which means, Unleashed will not be able to recognize the same original transaction as the journal reference has since changed and it will export again.

 To avoid this you will need to leave the original supplier reference as is and not update it in Xero OR update the supplier reference in Xero only after completing the Purchase Order in Unleashed.

 

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