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Shopify Integration FAQs

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Find Shopify in the Unleashed menu under eCommerce Hub 

What happens if customer sales, product or stock-on-hand details do not come across when the integration process is completed?

Can I manually import/export my data?

What happens if I delete a product from Shopify?

What Happens to Never Diminishing Products when Integrating with Shopify?

Can I enter Sales Directly into Unleashed when I have Shopify Integrated?

Are Product Images Transferred from Unleashed to Shopify?

Are Obsolete Records Exported to Shopify?

Can Unleashed pass the 'Can Assemble' Quantity to Shopify?

Can I Select a Shipping carrier that Shopify doesn't Recognise?

Does the Integration Support Shopify's Multi-Currency Setting?

Why aren't my Shopify invoices appearing in Xero?

Other Connections

Can I use Third-Party Apps or Addons in my Shopify Store when Integrating with Unleashed?

How Does Shopify POS Work with Unleashed?

Can I Have Both Shopify and Lightspeed Integrations?

Can I Integrate Multiple Shopify Stores?

 

What happens if customer sales, product or stock-on-hand details do not come across when the integration process is completed?

The Connection Log will list the reason why the sales/product/stock update has failed. Fix the error and reimport the failed items from the Manage Your Data tab.

Can I manually import/export my data?

  • Products can be imported and exported both ways.
  • Customers can be imported only from Shopify to Unleashed.
  • Stock on Hand can be exported only from Unleashed to Shopify.

 

What happens if I delete a product from Shopify?

When a product is deleted from Shopify, it will not remove or obsolete the product in Unleashed. If Unleashed is flagged as the master system, then any updates made to the product will trigger it to be exported to Shopify again.

What happens to Never Diminishing Products when Integrating with Shopify?

Never Diminishing Products in Unleashed are exported to Shopify as standard products.

Can I enter sales directly into Unleashed when I have Shopify integrated?

Yes, you can still create sales orders in Unleashed.

Are product images transferred from Unleashed to Shopify?

Yes. The default image assigned to the product in Unleashed will be synchronized to Shopify.

Are obsolete records exported to Shopify?

No. Obsolete records are not exported.
 

Can Unleashed pass the "Can Assemble" quantity to Shopify?

Yes. To enable this option:
  1. Go to the Configuration tab.
  2. Select the Export Stock on Hand to Shopify option.
  3. Select the Include quantities for auto-assembled products option.

 

Can I select a Shipping Carrier that Shopify doesn't recognise?

If you're selecting a Shipping Carrier that's not recognised by Shopify and have the "Map Delivery Information between systems" options enabled then Unleashed will remove any Tracking URL that exists in Shopify when Unleashed makes an update.

 

 

Does the integration support Shopify's Multi-Currency setting?

Yes, the Shopify Integration does support Shopify's Multi-Currency, it has the ability to be customised based on your requirements. Currently, we have the following two options:

  1. Shop Currency: (Orders will be imported in your shop currency). Reverts to the currency settings that existed prior to the introduction of the multi-currency functionality, meaning your shop’s default currency will apply to all orders.

  2. Payment Currency: (Orders will be imported in the currency which they were paid for via Shopify Markets). This option allows you to import orders in the currency in which they were made.

You can find this toggle under your eCommerce Hub > Shopify > YourStore -> Configuration tab.

 

 

Why aren't my Shopify invoices appearing in Xero?

The feature to send invoices from Shopify to Unleashed, and flow through to Xero is OFF by default.

To enable this, head to eCommerce Hub > Shopify > Configure your Store(s)

Within your configuration, per store, you will be able to enable the invoices from Shopify to flow into Xero through Unleashed under "Accounting System Invoice".
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Other Connections

Can I use third-party apps or add-ons in my Shopify store when integrating with Unleashed?

Some third-party apps or add-ons will not be compatible with the integration. It is recommended to create a case with our support team or do a thorough test before you integrate.

How does Shopify POS work with Unleashed?

Any Shopify POS sales will be imported as Shopify sales.

Can I have both Shopify and Lightspeed integrations?

Yes, but do not integrate Shopify and Lightspeed directly. It is recommended to integrate Shopify and Lightspeed separately with Unleashed.

Can I integrate multiple Shopify stores?

Yes, you can integrate up to a maximum of 5 Shopify stores in Unleashed. For more information, see http://help.unleashedsoftware.com/the-shopify-integration-setup. Note that when you integrate multiple stores, the default product synchronization setting is "Unleashed is Master". If you want to change this option please create a case with our support team.
 

 

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