Salesforce Connector Troubleshooting
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George Sutton
Updated : Created :
Connector Error Messages
| Error Message | Description | Resolution |
|---|---|---|
|
There was an error retrieving Unleashed Customer details. |
Review the security permissions for accounts. Please check the fax and account number field permissions | |
|
The Customer must be given a Customer Code. |
The Customer Code value has not be specified. | Enter a valid value for the Customer Code field. |
|
Unable to send Opportunity to Unleashed. |
Verify the Opportunity details you have entered. | |
|
Product <Product Name> does not exist in Unleashed. |
The product does not exist in Unleashed. | |
|
Requested quantity of <Product Name> is higher than the quantity available in the currently selected warehouse <Warehouse Name>. |
The stock on hand value is less than the available quantity. | |
|
Tax validation error:<>. |
The incorrect tax setting is selected. | You must select the correct tax setting. |
|
No Configuration |
The configuration has not been activated and records have not been imported from Unleashed to Salesforce. | You must activate and import the records. |
Opportunity Error Messages
Error Message: If you send an Opportunity and receive an error message with regard to either the Discount field or Sub-Total fields.
Description: This error demonstrates an issue with the 'Discount' field.
Resolution:
- In Salesforce, go to Setup | Customize | Opportunity | Opportunity Product | Fields.
Only Administrators can access these settings.
- Select your field option, either Discount link or Sub Total field, click Set Field Level Security.
- Depending on your organization, set the rights for the field Discount and Sub-Total to 'visible' and 'read-only.'
- Click Save.