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Amazon Integration PII Changes

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Due to Amazon's Data Protection Policy Unleashed will not receive any Personally Identifiable Information (PII) via the eCommerce Hub's Amazon integration. This means that no customer name, delivery address, email address, or contact numbers will be sent to Unleashed from Amazon's customer or order details.

The Sales Orders created from the Amazon integration will only include the following details, if provided in the Amazon order or customer:

  • City
  • State/Region
  • Post Code
  • Country

You can find each customer and order's specific delivery details, including customer contact information and delivery addresses in your Amazon Seller account.

PII when Fulfilled By Merchant (FBM)

When an Amazon order is FBM, the following behaviours will apply to Unleashed depending on the Order Import Option selected in the Amazon store's configuration.

FBM: Order Import Option Amazon integration behaviour
Use a single customer for all Amazon orders.

A Sales Order will be created in Unleashed with the allocated Single Customer.
Create an order and a customer based on each Amazon order.

A Sales Order will be created under a single customer record.

  • If a Single Customer has previously been set in the configuration, that customer record will be used. 
  • If a Single Customer has not previously been set a customer will be created with the naming convention: [Store name] [Currency] Amazon Guests.

We recommend choosing "Use a single customer for all Amazon orders." in the configuration of each Amazon store to provide you with the most control over the Amazon orders imported and the customer they're created with in Unleashed.

PII when Fulfilled By Amazon (FBA)

When an Amazon order is FBA, the following behaviours will apply to Unleashed depending on the Order Import Option selected in the Amazon store's configuration.

FBA: Order Import Option Amazon integration behaviour
Use a single customer for all Amazon orders.

A Sales Order will be created in Unleashed with the allocated Single Customer.
Create an order and a customer based on each Amazon order.

A Sales Order will be created under a single customer record.

  • If a Single Customer has previously been set in the configuration, that customer record will be used. 
  • If a Single Customer has not previously been set a customer will be created with the naming convention: [Store name]FBA [Currency] Amazon Guests.

We recommend choosing "Use a single customer for all Amazon orders." in the configuration of each Amazon store to provide you with the most control over the Amazon orders imported and the customer they're created with in Unleashed.

This change is not something we can avoid

We appreciate that this limit to PII per order may require changes to your order management processes that you were not expecting, or that you may find inefficient. Please be assured that we have done all we can to avoid the problems this requirement creates, and unfortunately, this is beyond our control.

If you need further help on this Amazon integration change please Submit a support ticket in the Support Portal.

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