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Manage your Unleashed subscription

Sign-up to Unleashed

Upgrade your Unleashed subscription

Account FAQs

Annual subscription for modules

Manage your Unleashed subscription

For details on the features available within each subscription plan and the additional modules available, click here.

Sign-up to Unleashed 

    • Go to Settings | Billing.
    • Review and select the required plan and any add-on modules you'd like to include.
    • Click Subscribe. For more information, see Subscribe to Unleashed.

Upgrade your Unleashed subscription

The upgrade can only be completed by the current Account Owner, or the Account Partner.

      1. Go to Settings | Billing.
      2. Edit your plan or Modify the Products and Services, selecting the appropriate changes.
      3. Review changes in the Billing summary and select Update, then Confirm

NOTE:  For Customers on Large Extra plans who wish to update their plans or products, please Submit a request in the Support Portal.

What happens to your invoices when you're upgrading? 

Upgrades made to your subscription will apply as soon as it is confirmed in your account's Billing page. As such, your subscription will be updated to include this change is of the date it's confirmed. If the upgrade is confirmed mid-term on your current subscription's period, the following will take place:

  1. A pro-rated credit is applied to the account for any subscription plan or module being replaced by the upgrade, for the remaining subscription period's term.
  2. A pro-rated charge is applied to cover charge of your updated subscription plan or module for the period up to your next subscription's next monthly billing day.
  3. An invoice will be generated for your account to show both of the above actions.
  4. On your next monthly billing date, there will be an invoice for the new plan.

What does this mean for you?

You may appear to be charged a bit extra than the Annual fee for the part of the month before the next billing day. The renewal is then the next Billing day plus 12 months.

If you have any billing concerns, please Submit a request in the Support Portal

Account FAQs

For more information about managing your existing subscription, see Account FAQs.

Annual subscription for modules

  • Prospective customers, currently on a trial of Unleashed can sign up on an annual base subscription will have the ability to pay monthly or annually for additional modules. However, prospective customers signing up to Unleashed on monthly base subscription will have the ability to only pay monthly for the modules.
  • Existing customers on monthly base subscription and modules, can anytime change their base subscription plan to be paid annually. Once the subscription has been changed to annual payment, they can then modify the current monthly module plan to annual.
  • Existing customers on annual base subscription, can anytime change their monthly module payments to annual.
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