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Email Logs

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Review the emails that have been sent from Unleashed using the Email Log feature. The Email Log allows you to confirm if an email has been sent to a specific contact and when. You can view the email log on a per transaction basis, directly from the transaction's page or you can review all emails sent across your account from the Email Log page.

NOTE: The content of any email body or attachment sent from Unleashed is not available to open or view after the email has been sent. 

The Email Log page displays all emails sent from your Unleashed account for the following types:

  • API Usage
  • BI Scheduled Notifications
  • Credit
  • Export Template
  • Packing Slip
  • Pick List
  • Purchase Order
  • Sales Invoice
  • Sales Order
  • Sales Quote
  • Ship Note
  • Supplier Return
  • Warehouse Transfer

Using the Email Log 

To review all the emails that have been sent from your Unleashed account, go to the Email Log page and use the filters available to refine your view. Access the Email Log from the main menu, go to Settings, Security and select Email Logs. 

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Filter field descriptions

By default, the Email Log page is unfiltered and will display all the emails that have been sent from your Unleashed account, in order of the most recent time sent. 

Use the filter fields available at the top of the Email Log page to refine your search by the following:

  • Sender: A free text field to show only emails sent from an email address containing the entered values.
  • Recipient: A free text field to show only emails send to an email address containing the entered values.
  • CC: A free text field to show only emails sent to a cc'd email address containing the entered values.
  • Subject: A free text field to show only emails with a Subject line containing the entered values.
  • Type: Select a specific type of email from the dropdown menu.
  • Reference: A free text field to show only emails sent in relation to a specific transaction or action containing the entered values.. 
  • Date From: Select a date from the calendar icon to display only emails sent after the given date.
  • Date To:  Select a date from the calendar icon to display only emails sent before the given date.

Column header descriptions

The following information is provided per email in the Email Log's grid:

  • Sender: The email address of the user initiating the email process
    NOTE: this is not necessarily the same email address as the "From" field in the Email Templates, which could contain a different email address used for replies to emails you have sent.
  • Recipients: The email address(es) that the email was sent to.
  • CC: The email address(es) that were copied in the email.
  • Subject: The text used in the email's subject line.
  • Type: The transaction type generating the email.
  • Reference: The transaction reference number associated to the email (hyperlink to the transaction in Unleashed).
  • Time: The date and time (local) that the email was dispatched from Unleashed.

Export the Email Log

To export the Email Log into a CSV format:

  1. Enter a date range to export in the Date From and Date To fields. The Email Log will only generate an export for a 6 month period.

  2. Select Export in the top right corner of the Email Log page.

  3. A notification will appear in the task bar, shown next to your user name in the top right corner of Unleashed. 
  4. Open the task bar and select the Email Logs Export task.

  5. Click on the download hyperlink and the exported Email Log will be downloaded to your web browser in a CSV format. 

Email Logs in transaction pages

You can also review the emails that have been sent for a specific transaction, directly from the transaction's page. Select the View Email Log button at the bottom of the following transactions to review the emails that have been sent for it:

  • Sales Quote
  • Sales Order
  • Invoice
  • Shipment
  • Credit Note
  • Purchase Order
  • Supplier Return
  • Warehouse Transfer

Click on the Hide Email Log button, which has replaced View Email Log, to minimize the Email Log grid in the transaction's page. 

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