Orders can fail to import to Unleashed due to the following common issues:

"Guest Customer" entered incorrectly

The "Guest Customer" setting within Unleashed's WooCommerce Configuration tab needs to match an existing Customer Code in Unleashed exactly in order for the integration to successfully import a guest customer sale. Please check to make sure this has been input correctly.

For more details, see WooCommerce Integration Setup.

Order import status is "Completed"

If the "Order Import" status on the WooCommerce Configuration tab in Unleashed is set to "Completed" but there’s not enough stock available in Unleashed the Connection Log will display an error to advise as such. However, the Sales Order will still import successfully but with a "Parked" status instead. The "Parked" Sales Order will need to be manually completed in Unleashed once enough stock on hand is available in to fulfil it.

Tax Exclusive Pricing

It is a requirement for the integration that your WooCommerce store is set to be Tax Inclusive.

If your pricing configuration is Tax Exclusive, then your sales will fail to import, advising the error message "Reject the order import because the order is not price include tax".

If you see this error in your connection log, please check your settings in the WooCommerce store and adjust to ensure the settings are "Tax Inclusive".

Tax Code Differences

It is a requirement for the integration that your Tax Codes and Rates match between Unleashed and WooCommerce.

If these do not match, then your Sales are likely to fail to import with the error message "Unable to Import order. Tax with Code XXX and Rate XXX % not found in Unleashed".

If you see a similar error message within your Connection Log, you may need to adjust or create the Tax Codes and Rates in Unleashed to facilitate a successful Sales Import. For details on managing taxes in Unleashed, see Taxes.