WooCommerce Extensions and Wordpress Plugins do have the potential to impact on the success of the integration between Unleashed and WooCommerce. 

Extensions and Plugins known to affect the WooCommerce integration

Captcha Extensions

Certain "Captcha" extensions implemented for a WooCommerce store will incorrectly monitor the API calls made by Unleashed's integrations, resulting in rejected syncs and communications between Unleashed and WooCommerce.

If you are seeing your connection behaving like a "bad robot", it could be due to one of your extensions or plugins. Please Submit a support ticket in the Support Portal and our team will be able to advise if any of your existing plugins or extensions are known to cause issues with the WooCommerce integration, and can let you know the options to resolve the issue.

Wordfence Plugins

The "Wordfence" plugin is known to restrict Unleashed's access so that the integration can't successfully sync products and orders.

A potential solution is to add Unleashed's IP address to the Wordfence's settings in your WooCommerce store. Please ensure all the following Unleashed IP addresses are whitelisted:

• 13.236.30.20
• 3.105.186.32
• 3.104.150.228

For more details on whitelisting IP's for your WooCommerce store, see Security for Woocommerce.

NOTE: We can't guarantee the above IP addresses will never change, so we recommend reviewing your whitelisted IP addresses periodically.

Firewalls

In some cases, WooCommerce integrations will fail to sync as Unleashed's connection is being blocked by a firewall rule or similar. This can often be triggered by the WooCommerce store's hosting provider disallowing requests to their API from our integration, perhaps by Cloudflare or a similar product.

We suggest you engage with your hosting provider in the first instance.

Other extensions or plugins

Other extensions and plugins may affect Unleashed's WooCommerce integration in a way that is outside Unleashed's control. Should this be the case, we recommend contacting the extension/plugin provider or consider an alternative extension/plugin.

How do I find my Extensions and Plugins in a WooCommerce store?

In order to find your particular extensions and plugins, you will need access to your WooCommerce or Wordpress site admin. 

We would advise that you let our team know of any extensions or plugins you have when discussing technical issues, to ensure that we have full troubleshooting visibility. For more details, see How do I know if Plugins or Add-ons are affecting my WooCommerce integration?

Wordpress Plugins

Once you have access to your Woocommerce store's Wordpress admin:

1. From Wordpress's main menu, click on Plugins
   
   
   
2. All your site's plugins will be listed, along with their activity status and setting options.

WooCommerce Extensions

To check your WooCommerce Extensions

1. From Wordpress's main menu, click on WooCommerce, then select Extensions.
   
   
2. Click on the "My Subscriptions" tab and your store's extensions will be listed.