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What do I do if data isn't syncing with my Shopify store?

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If customer details, products, stock on hand availability or Sales Orders don't appear to be syncing between Shopify and Unleashed, head to the integration's Connection Log to identify any potential causes. If a product, customer or Sales Order has failed to sync in the last 7 days, an "Error" will be logged in the Connection Log. The error message will provide details on why the sync has failed and from here you can troubleshoot the issue to resolve and resume successfully syncing the item. 

For details on troubleshooting errors in the Shopify integration, see Shopify Connection Log & Common Errors.

How to identify errors in Shopify's Connection Log

To find errors caused by a failed sync in the Shopify integration: 

  1. From the main menu, navigate to the eCommerce Hub and then click on the "Shopify" tile.

  2. Select the "Connection Log" tab.

  3. All customer, product and Sales Order sync updates from the previous 7 days will be listed in date order (newest first).

  4. Filter the connection log's grid using the following filter options:
    • Log Level: Use the drop down menu to filter the grid's log by type; All, Error, Info or Debug
    • Store Name: Use the drop down filter to review the log details per integrated store.
    • Search: A free text field which will filter the log's details by the specific text entered.
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