1. Deactivating the integration
   • If the Integration Status toggle has been turned off, this will pause any further exports or syncs from Unleashed to Xero without affecting your configuration settings or existing mappings. 
   • Deactivating the Xero integration is often used for basic troubleshooting or to assist in processing bulk updates to your Customer or Supplier records in Unleashed.
     For more details, see How to deactivate the Xero integration with Unleashed.
     
     
2. Uninstalling Xero from Unleashed 
   • By uninstalling the Xero integration, all existing configuration settings and mappings will be removed and no further exports or syncs will occur between Unleashed and Xero. 
   • Uninstalling Xero from Unleashed is typically used for moderate to critical troubleshooting cases such as mapping discrepancies or system errors. We recommend taking note of your current configuration settings before uninstalling the app (take a screenshot if possible).
     
     For more details, see How to integrate a different Xero account with Unleashed.
     
     
3. Xero was disconnected from Unleashed
   • In the event where Unleashed is removed as an integrated app from within Xero itself, this will deactivate the integration in Unleashed. 
   • If the Xero integration is broken from Xero's side, an error message will show in your Connection Log to confirm this. For more details, see Xero Connection Log & Common Errors.

Each of the above instances can be used to help resolve mapping errors or syncing issues with your current Xero integration. We would always recommend trying to refresh your Xero integration using each of the above options in the order they're listed above. If you have any issues with your Xero integration, Submit a request in the Support Portal.