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How to deactivate the Xero integration with Unleashed

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If you want to temporarily pause your Xero integration, without losing your configuration settings, you can deactivate it from within Unleashed. When deactivated, no updates made to your Customers or Suppliers in Unleashed will sync to Xero and no transactions will export. 

Deactivate your Xero integration

  1. From Unleashed's main menu, go to Integration, Integration Store and click on the Xero tile.

  2. In the top right corner, toggle off "Integration Status".


  3. The integration's sync will immediately be paused and the toggle will update to show "Reconnect?".

When the integration is deactivated, you will still be able to update your Configuration settings but you will not be able to view or use the Manage your Data or Export Data pages. 

Reconnect your Xero integration

Once you're ready to continue using the Xero integration, you can reconnect via the integration's page. Just bear in mind that any transactions that have completed or any changes that have been made to your Customer or Supplier records in Unleashed since the integration was deactivated will not automatically export and will need to be manually exported. For more details, see Xero: Export Data.

To reactivate your Xero integration:

  1. From Unleashed's main menu, go to Integration, Integration Store and click on the Xero tile.

  2. In the top right corner, toggle on "Reconnect?"


  3. A pop-up window will appear, in which you'll be asked to enter your Xero account's login details.
    This is required to verify the correct account is integrated. 

  4. Follow the steps provided in the Xero login window, selecting "Allow Access" to confirm reactivation. 

  5. Once confirmed, you'll be taken back to Unleashed's Xero integration page. Refresh Unleashed's browser window and your integration will be active again. 

Why would I want to deactivate my Xero integration?

Deactivating your Xero integration is particularly useful when updating your configuration settings or making bulk changes to your Customer and Supplier records in Unleashed. Any time a Customer or Supplier record is updated or saved in Unleashed the change is synced to Xero in real time. 

By design, Xero has an API limit of 5000 calls per 24 hours, which means Unleashed is only able to export up to 5000 changes (including completed transactions and updated Customers and Suppliers) to Xero per day. If you're therefore updating Customers or Suppliers in Unleashed in bulk, each individual record's update will add to your daily API limit in Xero. We therefore recommend considering deactivating your Xero integration when completing bulk updates to your Customers and Suppliers in Xero, reconnecting once all edits have been made. 

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