Platform:

• Unleashed on Browser 
• Xero Integration

Answer: 

Values may not be matching can be due to many reasons and can be hard to determine exactly why they do not match, however, some of the common reasons are:

• The systems were not matched at the initial setup (variance from the start)
  • Check the opening balances in Xero and in Unleashed.

• Transactions were manually deleted in Xero
  • Check the 'export data' tab for a full total variance.

• Manual journal entries added to Xero
  • Check for manual journals not coming from Unleashed.
    

• Journals that have not been approved in Xero
  • Check 'drafts' in Xero and approve.

• Journals have not been sent across to Xero
  • Check the 'Export data' tab, run a reconciliation to find missing transactions.

• Dates have been changed on the 'Dispatched date' (Shipments) and/or the 'Supplier invoice date' (Purchase order).
  • Check journal dates and compare to Unleashed.
  • Find last time SOH matched.

Additional Information:

The reconciliation page for all journals and transactions that are sent across to Xero will need to be used to perform a weekly or monthly reconciliation.