In Unleashed, once a transaction is completed, it cannot be reversed or undone. This ensures the reliability of your audit logs, which can date back several years. However, we understand that mistakes happen. The key is to undo the effect of the transaction rather than the transaction itself.

Correcting completed transactions

Incorrectly completed Sales Order, Invoice or Shipment

If you’ve completed a Sales Order, Invoice, or Shipment incorrectly, you can rectify this by processing a Credit Note, see How to process a Credit Note.

Incorrectly receipted Purchase Order

If a Purchase Order's been receipted or completed at the incorrect quantity or pricing, the solution is to process a Supplier Return to counter it, see How to process a Supplier Return.

Incorrectly completed Assembly

If an Assembly was completed incorrectly, perform a Stock Adjustment to effectively reverse it. This involves adding the assembly's components back into stock and removing the assembled products at the same quantity and value they we initially assembled with, see Add Stock Adjustments.

How corrections will affect your accounting 

For more details on how our suggested methods of correction impact your accounting platform, please see the following chart below:

Purchase Receipt: When you receive goods from a supplier, this transaction increases your Stock on Hand (SOH), adding the new inventory to your stock levels. It records the inflow of goods into your warehouse, preparing them for sale or use in production.

Supplier Return: If you return goods to a supplier, this transaction decreases your SOH by removing the returned items from your inventory. It effectively reverses the purchase receipt, adjusting your accounts payable and inventory levels accordingly.

Sales Shipment: This transaction occurs when you dispatch goods to a customer. It decreases your Stock on Hand (SOH) as the inventory leaves your warehouse. Simultaneously, it increases your Cost of Goods Sold (COGS), reflecting the cost associated with the sold items. This transaction records the outflow of goods and the revenue earned from the sale.

Credit Note with Stock Return: If a customer returns goods and you issue a credit note marked for a stock return, this transaction reverses the effects of the original sales shipment. It increases your SOH by adding the returned items back into inventory. It also decreases your COGS, offsetting the cost recorded during the initial sale. This reversal ensures your accounts accurately reflect the returned goods and adjusted revenue.

Credit Note without Stock Return: Issuing a credit note without a stock return adjusts your accounts receivable but does not impact your SOH or COGS since no physical stock is returned. This transaction is used for financial adjustments like discounts or corrections to invoicing errors.

Stock Adjustment: This transaction is used to manually adjust your SOH, either increasing or decreasing inventory levels. It's commonly used to account for discrepancies found during stocktakes, write-offs, or to correct inventory counts due to damage or loss.

Assembly and Disassembly: For products that require assembly, the assembly transaction decreases the SOH of component parts and increases the SOH of the finished product. Disassembly does the opposite, increasing the SOH of components and decreasing the SOH of the assembled product.