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How to Process a Supplier Return

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Summary: 

To return a purchase order back to its intended supplier.

Platform: 

  •  Unleashed on Browser 

Steps:

  1. Navigate to Purchases
  2. Click Supplier Returns
  3. Click Add Supplier Return
  4. Under Purchase Order Number field, enter the purchase order number
  5. Specify the Warehouse the stock is being returned from
  6. Update the required values for the return lines (Return Quantity, Return Price, Reason, etc.) :
    • Delete any lines which are not being returned using the delete icon
    • You must return either quantity or price. You must select the Return checkbox ONLY if you have specified a value in the Return Quantity field. DO NOT select the Return checkbox if you are only returning the price
    • Select the return reason from the Reason drop-down list
    • Add or edit the comments for your reference
  7. Click Complete

Additional Information:

If your purchase order has cost lines included, you can update the required values. Depending on whether you select Refund or Write-off, the corresponding action will be recorded in the integrated accounting provider:

Option Details Xero QuickBooks
Refund - same supplier The purchase costs will be added to the supplier return.
Refund - different supplier A supplier credit note is created.
  1. Xero | Export Xero data tab.
  2. Select Supplier Return Costs from the drop-down list.
  1. QuickBooks | Export Data tab.
  2. Select Supplier Return Costs from the drop-down list.
Write-off - same supplier or different supplier A supplier return journal is created.
  1. Xero | Export Xero data tab.
  2. Click Journals.
  3. From the Select Journal drop-down list, select Supplier Return Journal.
  1. QuickBooks | Export Data tab.
  2. Select Supplier Return Journals from the drop-down list.

 

 

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