You can include additional charges such as "shipping" or "labour" to your Sales Orders.

On the Charge lines of a sales order, you can add the additional charges as a free text charge type OR by creating a never diminishing product, when the chargeable service you want to add is a regular or standard charge.

Also, you can add a charge as a never diminishing product as part of the sales order lines. 

Please note - Charges added as a free text under the Charges Lines will not record any cost value against its calculated margin. While, Never Diminishing Product (NDP) allows you to set default prices and costs against it, to specify the type of Expense Account (if you're connected to an accounting provider) to then populate in the Sales Order and therefore provide a margin.

Add a free text charge to a Sales Order

A free text charge is best used when you want to charge a customer for a variable / non fixed or non standard service or if it hasn't incurred a cost to your business.

1. Go to the open Sales Order.
   
   
2. In the Charge field, under the Order Lines, enter a description for the additional charge.
   
   
3. In the Price field, enter the charge's total tax exclusive price.
   
   
4. If integrated with an accounting provider, use the Sales Account drop down to select a specific Sales Account if the default is not appropriate. 
   
   
5. By default, the Sales Order's tax rate will apply to the charge price. 
6. Click on Add to apply the charge.
   

Add a charge to a Sales Order as a Never Diminishing Product under the Charge Lines

If the chargeable service you want to add to Sales Orders is a regular or standard charge, create a Never Diminishing Product and set default costs, sell prices and tax rates so that the values will populate when added to a Sales Order. In this way you can get an accurate view of the margins calculated for your charges. For more details on how to set a product as never diminishing, see How to create a Never Diminishing Product

1. Once you've created the Never diminishing product (NDP), go to the open Sales Order.
   
   
2. Use the Charge field, under the Order Lines, to find and select the product using its code or description. 
   
   
   
3. The Price and Sales Account will populate based on the NDP's specifications, but they can be edited. The Tax Rate will populate based on the Tax Hierarchy and cannot be edited in the Charge line. 
   
   
4. Click on Add to apply the charge.

Add a charge as a Never Diminishing Product to the Sales Order Lines

Never diminishing products can also be used as charges for instance if you incurred a cost to your business and you don't want for your customers to pay for it e.g. freight / shipping fees. By having such charges recorded on the sales order lines, your margins will update accordingly.

If this is a charge to your business only, when you add the never diminishing product record, you would need to open the Sale tab and indicate the Cost field as 1 and leave the selling prices as 0.00;

If for instance you are charged 100 USD for shipping, when adding the 1 x Shipping never diminishing product on your sales order lines, the cost is recorded as 1 but the total charge of e.g. 100 USD applies to the entirety of the 100 units. This means that for every unit in the order, the cost is still recorded as 1, but for the full order of 100 units, the total cost becomes 100 USD.