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Can I delete a Sales Order that has a completed Invoice but no stock on hand available to ship?

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Once an invoice has been completed for a Sales Order, the Sales Order cannot be deleted. You may remove any order lines or quantities that have not been included on the completed invoice but the Sales Order may only be closed when the invoiced quantity is also dispatched within Unleashed. 

The reason for this is that the financial side of the Sales Order has been completed and passed to your accounting provider and cannot be reversed, therefore the stock must also be updated (dispatched) to match. 

How to manage a Sales Order that is invoiced but cannot be dispatched

When there is not enough stock available to dispatch the invoiced quantity on a Sales Order, we recommend completing a Stock Adjustment to increase your stock on hand's availability to match the invoiced quantity. You will the be able to create and complete a shipment for the invoiced Sales Order, and the Sales Order will then update to Complete status. 

At this point, your stock on hand will be reduced back to it's original quantity (prior to the Stock Adjustment) and you can then complete a Credit Note to return the invoiced revenue and balance your sales reporting. 

For more details, see the below helpfile links:

Add Stock Adjustments

Create and manage Shipments

Add a Credit Note

 

 

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