Once a Sales Order has been imported from Amazon through the eCommerce Hub's integration, the Sales Order cannot be edited in Unleashed. This is because the Amazon integration is designed to provide a one-way sync for Sales Orders from Amazon to Unleashed only.

If a Sales Order is updated in Amazon after it has imported to Unleashed, those changes will not sync to Unleashed. We therefore recommend:

• If the Sales Order has not been invoiced or dispatched, deleting the imported Sales Order in Unleashed and manually create a replacement to align with the updated Amazon Sales Order.
  NOTE: The new Sales Order manually created in Unleashed will not have the same order reference as the Amazon order. 
  
  
• If the Sales Order has been dispatched or invoiced, complete the imported Sales Order in Unleashed and create a Credit Note to counter it. Create a new Sales Order, as appropriate to align with the updated Amazon Sales Order. For more details, see Add a Credit Note.