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How to import missing orders from Amazon

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Summary:

 To import all missing orders from Amazon.

 

Steps:

1. Navigate to eCommerce Hub>Amazon

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2. Click on the Manage your Data tab

 

3. Scroll to Import Missing Orders, enter your date range and click Find. Once the orders have populated, click Import

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Additional Information:

To check if your orders have been imported, navigate to the Connection Log tab. Here you will be able to see all the Amazon updates.

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You can also filter by Log Level ERROR to find any failed imports and their error codes.

 

Amazon Rate Limit:

Only 50 orders can be imported per minute!

A 6-minute buffer can be built up, meaning if there's no Amazon activity for 6 minutes then you can import 300 orders, but if you try to import 300 then a minute later try 100- it'll fail.

If you think your Amazon store will exceed either 50 orders per minute or 300 orders per 6 mins please contact the Customer Experience Team so we can discuss this further.

 

For more information please see Amazon FAQs.

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